Legal

Refund & Cancellation Policy

Last updated: 3 August 2026

We want the decision to be easy and fair. Here is exactly how the free trial, cancellations and refunds work.

1. Your 7-day free trial

Every new account starts with a 7-day free trial. We send a reminder 48 hours before it ends. If you cancel before day 7, you are not charged anything. If you do not cancel, your paid plan begins automatically when the trial ends.

2. Monthly plan

You can cancel your monthly plan at any time, and you will not be billed again. You keep full access until the end of the month you have already paid for. We do not refund part of a month that is already running.

3. Annual plan

The annual plan is paid for the full year up front. If you cancel, your plan stays active through to the end of that year rather than being refunded part-way through. It simply does not renew for the following year. This is why we offer the free trial first, so you can decide before you commit to a year.

4. How to cancel

You can cancel from your account settings in the app, or by writing to support@flitapp.ai. Cancelling stops the next payment; it does not delete your account or your data unless you ask us to.

5. Refunds and billing

Your payments are handled by Paddle, our authorised reseller and Merchant of Record. Where a refund is due, whether under this policy or under the consumer law that applies to you, it is processed through Paddle back to your original payment method. If you have a billing question or believe you were charged in error, contact us at support@flitapp.ai and we will help put it right.

6. Your statutory rights

Nothing in this policy removes the rights you have under the mandatory consumer laws of your own country. Because Paddle is the seller of record, certain regions provide a cooling-off period, which Paddle honours.

7. Contact

Any question about cancellations or refunds? Write to support@flitapp.ai.