Legal

Terms of Service

Version 2.0 · Last updated: 17 August 2026 · Effective: 17 August 2026

These Terms of Service constitute a binding agreement between RCS (FZE) and the person or business subscribing to Flit. They govern access to and use of the Flit application and the services provided with it. Acceptance takes effect on the creation of an account or on any use of the Service, whichever occurs first. Attention is drawn in particular to clause 9 (obligations concerning client personal data), clause 17 (warranties and disclaimers) and clause 19 (limitation of liability).

1. Who we are, and this agreement

1.1 Flit is a product of RCS (FZE), a free zone establishment registered in Sharjah under licence No. 9943 ("RCS", "we", "us", "our"). Its registered address and contact details are set out in clause 28.

1.2 These terms, together with the documents listed in clause 1.3, form the entire agreement between you and us about Flit, and replace anything said before, including anything on our marketing pages.

1.3 The following form part of this agreement: our Privacy Policy, our Data Processing Terms (which govern your clients' information, and list our sub-processors in their Annex III), and our Refund & Cancellation Policy. Where a conflict cannot be resolved by reading them together, these terms prevail, except that the Data Processing Terms prevail on anything concerning the processing of personal data.

1.4 This is a business-to-business agreement. You are entering into it for your trade or profession, not as a consumer. Where the mandatory consumer law of your own country applies to you anyway, nothing here removes it.

2. Definitions

Flit, or the Service

The Flit application, in every form we make it available (web, installed on a device, or from an app store), our websites, and the emails and pages the Service generates, including your public booking page.

Your Content

Everything you or your clients put into Flit: client records, intake answers, photographs, lash maps, notes, appointments, treatment records, prices, expenses, your booking page text and images, and anything you import.

Client, or your client

A person whose information you hold in Flit, or who books through your booking page.

Client Personal Data

Personal data about your clients that we process on your behalf, as defined in the Data Processing Terms.

Subscription

Your paid right to use Flit for a stated period, monthly or yearly.

Order

Your purchase of a Subscription through our checkout, including the plan, period and price shown to you at the time.

Personal data, controller, processor

Have the meanings given in the EU General Data Protection Regulation, and their equivalents under other applicable privacy laws.

3. What Flit is, and what it is not

3.1 Flit is software for lash professionals that brings together a virtual lash try-on, client records and consent forms, a calendar, a public booking page, and a view of income and expenses.

3.2 Flit is a tool for running your business. It is not a medical device, and it does not provide medical, dermatological, cosmetic, legal, tax or accounting advice. The figures Flit shows you are a record of what you entered, not a tax return, a bookkeeping ledger or a statutory account. Determining whether a treatment is appropriate for a given client is your professional responsibility.

3.3 Flit is not a marketplace, a booking agency or an intermediary between you and your clients. We do not introduce clients to you, we do not set your prices, and we do not take a commission on your work.

4. Eligibility and your account

4.1 You must be at least 18 years old, legally able to enter into a contract, and using Flit for a professional activity you are qualified and permitted to carry out where you work. You are responsible for holding any licence, insurance or certification your local law requires of a lash professional. RCS does not verify it.

4.2 You must give accurate registration details and keep them current. An account is personal to one professional. You may not share your login, and you may not let anyone else use your account other than someone working in your own business under your supervision, for whose acts you remain responsible.

4.3 Keep your password to yourself. Everything done through your account is treated as done by you. Tell us promptly at support@flitapp.ai if you believe someone has gained access to it.

4.4 Flit operates offline and synchronises on reconnection. You remain responsible for the security of any device on which you use Flit, including keeping it locked and up to date.

5. Free trial

5.1 New accounts start with a free trial of 14 days, with full access. We send a reminder 48 hours before it ends.

5.2 Cancel at any point before the trial ends and you are charged nothing. If you do not cancel, your Subscription starts automatically when the trial ends, at the price shown when you signed up, and your payment method is charged then.

5.3 One free trial per person or business. We may withdraw or shorten a trial, or decline to offer one, if we reasonably believe it is being used to avoid paying.

6. Fees, renewal and taxes

6.1 Prices are those shown on our website when you place your Order. Payment, invoicing and applicable taxes are handled by Paddle, which acts as the seller for your purchase; its buyer terms govern the payment transaction itself.

6.2 Your Subscription renews automatically for the same period, at the then-current price for your plan, until it is cancelled. You may cancel at any time, in the app or by writing to us, effective at the end of the period you have already paid for, as set out in the Refund & Cancellation Policy.

6.3 We may change our prices. A change never affects the period you have already paid for, and we will tell you at least 30 days before it applies to a renewal. If you do not accept the new price, cancel before that renewal.

6.4 Prices are exclusive of VAT, sales tax and equivalent charges, which are added where they apply. Fees are non-refundable except where the Refund & Cancellation Policy or the law says otherwise.

7. Late or failed payment

7.1 Retries. Where a payment fails, the payment provider named in clause 6 reattempts it on its own schedule and notifies you at each attempt. RCS does not hold your card and does not itself take payment.

7.2 Grace period. The account remains fully usable for as long as those reattempts continue, and in any event for no less than 7 days from the first failure. During that period the Service is not restricted.

7.3 Suspension. Where the reattempts end without payment, access may be restricted to reading and export. In that state:

• (a)your client records, treatment history, signed consent forms and calendar remain readable, and a full export remains available;
• (b)booking requests already received may still be answered;
• (c)creating or amending records, the virtual try-on, calendar synchronisation and automated emails are unavailable;
• (d)your public booking page stops accepting requests and displays a neutral notice inviting clients to contact you directly. It does not disclose the reason.

7.4 Suspension is not deletion. No data is deleted by reason of non-payment. It is retained, and remains exportable, for the period set out in clause 21.

7.5 Reinstatement. Settlement of the outstanding amount restores full access immediately, with no data lost and nothing to restore.

8. Your Content

8.1 Ownership. Your Content remains yours. No ownership of it passes to RCS under this agreement.

8.2 Licence. You grant RCS a worldwide, non-exclusive, royalty-free licence, sublicensable to our sub-processors for the purposes of hosting and delivery only, to host, store, copy, transmit, display and back up Your Content to the extent necessary to provide, support and secure the Service. The licence is limited to that purpose and terminates when the content is deleted or the account is closed.

8.3 Restrictions on our use. RCS shall not use Your Content to train artificial-intelligence models, sell it, disclose it for advertising purposes, or publish it. Access by our personnel is limited to what is necessary to respond to a support request you have made, to remedy a fault, or to comply with a legal obligation, and in each case to the minimum required for that purpose.

8.4 Your responsibilities. You are responsible for the accuracy of Your Content and for holding the rights necessary to store it. You are responsible for retaining your own copies: an export function is provided in the app, and clause 17 sets out the extent of our undertakings.

9. Your clients' information

9.1 You are the controller of your clients' personal data; we are your processor. We process it only on your instructions, and using the features of Flit is how you give them. The detail sits in our Data Processing Terms, which form part of this agreement.

9.2 You promise that you have a lawful basis to collect and keep each piece of information you put into Flit, and that you have given your clients the information your local law requires about how it will be used.

9.3 Health information. An intake form may capture allergies, medication, pregnancy, eye conditions or a patch-test result. In most places this is a special or sensitive category, and collecting it needs your client's explicit consent. Obtaining and recording that consent is yours to do. Flit gives you a consent feature; using it is your choice and your responsibility.

9.4 Photographs and the try-on. Before you run the try-on on another person, or photograph them, you must have their agreement, and Flit asks for it on the device. Before you publish or share any image of a client, you must have their separate agreement for that use. Some jurisdictions, including Illinois, Texas and Washington, treat a scan of a face as regulated biometric information and require written consent before any capture; the try-on is designed so that no facial geometry is ever stored or transmitted (see the Privacy Policy), and you must still obtain consent before you point the camera at anyone.

9.5 If a client asks you to see, correct, export or delete their information, answering is your obligation as controller. Flit gives you the tools to do it, and we will help you where the tools are not enough.

10. Money between you and your clients

10.1 Flit never handles money between you and your clients. Deposits, balances and refunds are arranged directly between you and them, by whatever means you agree. Flit records what you tell it, shows your own cancellation terms on your booking page, and nothing more. No payment instrument, card number or bank detail of a client is collected by Flit.

10.2 We are not a party to any appointment you take. Whether a client pays, cancels, arrives late or never arrives is between you and that client. Setting terms that are fair and lawful where you work, including any deposit or cancellation fee, is your responsibility.

10.3 You are responsible for your own invoicing, bookkeeping, tax returns and any receipt a client is entitled to. The figures in Flit are your working record, not a statutory one.

11. Messages Flit sends for you

11.1 When a client books with you, Flit sends the emails that booking needs: a request received, a confirmation or a decline, a reminder, a deposit instruction, a cancellation. They go out in your name, from our infrastructure.

11.2 You confirm you have the right to contact the people whose details you put into Flit, and you remain responsible for what you ask Flit to send on your behalf. You shall not use Flit to send unsolicited promotional messages. Anti-spam laws, including CAN-SPAM, CASL and the ePrivacy rules, apply to you as the sender.

11.3 We will send you the messages the Service itself needs (security alerts, billing notices, changes to these terms). These cannot be opted out of while an account is held. Promotional messages are separate and may be unsubscribed from at any time.

12. Acceptable use

12.1 You agree not to: use Flit unlawfully, or in a way that harms someone; upload another person's information without the right to do so; upload anything unlawful, defamatory or obscene, or an image of a person taken without their agreement; copy, resell, sublicense, rent or share access to Flit outside your own business; reverse engineer, decompile or attempt to extract our source code, except to the extent the law expressly allows; probe, scan, overload or interfere with the Service or its security; use automated means to extract data at a scale the interface does not intend; or remove or obscure any notice of ownership.

12.2 If we find a breach that is serious, unlawful, or that puts other people's data at risk, we may suspend the account immediately under clause 20.

13. Connected services

13.1 Flit can connect to services you already use, and today that means Google Calendar. A connection is yours to make and yours to end, at any time, from Settings or from your Google account.

13.2 What Flit reads and writes through such a connection, and the limits we accept on it, are described in the Privacy Policy. Your use of the connected service remains governed by your own agreement with its provider, and we are not responsible for it, for its availability, or for a change it makes to how it works.

14. Our intellectual property, and your feedback

14.1 Flit, its software, its design, its lash catalogue and artwork, its templates and its name and logo belong to RCS or its licensors, and are protected by copyright, trade mark and other laws.

14.2 We grant you a limited, revocable, non-exclusive, non-transferable licence to use Flit for your own business while your Subscription is active, in line with this agreement. Nothing more is granted, expressly or by implication.

14.3 The consent wording, forms and templates provided in Flit are a starting point. They do not constitute legal advice and are not certified for any jurisdiction. You should verify them against the law applicable to you, and against your insurance, before relying on them.

14.4 If you send us an idea or a suggestion, we may use it freely to improve Flit, without owing you anything for it. We ask that you do not send us anything you consider confidential.

15. Availability, changes and beta features

15.1 RCS does not warrant that the Service will be uninterrupted or error-free, and gives no service-level guarantee.

15.2 We may add, change or remove features as the product develops. If we remove something you rely on materially, or make a change that materially reduces the Service, we will give you reasonable notice, and you may cancel and receive a pro-rated refund of the unused part of the period you paid for.

15.3 We may carry out maintenance, and we will try to do it at quiet hours and to warn you when it is planned.

15.4 A feature marked beta, preview or experimental is provided as is, may change or disappear, and is excluded from any promise in this agreement.

16. The try-on is a visual aid

16.1 The virtual try-on places an image of a lash style over a live picture, to assist a discussion with your client. It is a visual aid. It is not a prediction of the finished result, which depends on the client's natural lashes, their eye shape, the products used and your application.

16.2 You should not present a try-on image to a client as a guarantee, and you remain responsible for what you promise a client and for the treatment you deliver.

17. Warranties and disclaimers

17.1 We promise that we will provide the Service with reasonable skill and care, and that we have the right to grant you the licence in clause 14.2.

17.3 Some laws do not allow certain warranties to be excluded. Where that is so, the exclusion in clause 17.2 applies only as far as that law permits.

18. Indemnity

18.1 You will indemnify us against any claim, loss, damage, cost or reasonable legal fee we incur that arises from: Your Content; your use of Flit in breach of this agreement or of the law; a claim by one of your clients about a treatment, a consent, an image, a deposit or a cancellation; or your failure to obtain a consent you were required to obtain under clause 9.

18.2 We will tell you promptly of any such claim, will not settle it without talking to you first, and will let you control the defence with counsel of your choice, provided the settlement releases us fully and admits nothing on our behalf.

19. Limitation of liability

19.1 Nothing in this agreement excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

19.4 The limitations in clauses 19.2 and 19.3 are agreed in consideration of the fees payable and of the fact that you retain control of your data and may export it at any time. They apply to every basis of claim, whether in contract, tort, negligence, statute or otherwise.

19.5 Any claim must be brought within one year of the date you knew, or ought reasonably to have known, of the facts giving rise to it, unless your local law gives you longer and does not allow that period to be shortened.

20. Term, suspension and termination

20.1 This agreement runs from the day you create an account until it is ended under this clause.

20.2 You may cancel your Subscription at any time from the app or by writing to us, and you may delete your account at any time from Manage account. Cancelling stops the next payment; deleting removes the data, as described in clause 21.

20.3 We may suspend or end your access if: you seriously breach this agreement, or breach it repeatedly after we have asked you to stop; you do not pay after the grace period in clause 7; we are required to by law; or your use puts the security or the data of other people at risk. Except where the breach is serious, unlawful or urgent, we will warn you first and give you a fair chance to put it right.

20.4 We may also end this agreement, for any reason, on 60 days written notice, refunding the unused part of anything you have paid.

20.5 Clauses that by their nature should continue do so, including 8.1, 8.3, 14, 17, 18, 19, 21, 22, 25 and 27.

21. What happens to your data at the end

21.1 Your data may be exported at any time while the account is open.

21.2 If you delete your account yourself, deletion begins immediately: your clients' records, their photographs, your appointments and your financial records are removed from live systems, and from any backup copy we hold within 30 days, unless the law requires us to keep a specific record (a payment record kept for tax, for example). Deletion is irreversible; a confirmation step and an export are provided before it proceeds.

21.3 If your Subscription simply lapses or is suspended for non-payment, your data is kept for 90 days, during which you can pay and resume, or export. After that we may delete it, and we will warn you by email before we do.

21.4 If we end the agreement under clause 20.3 or 20.4, you keep at least 30 days of read-and-export access, unless the law prevents it.

22. Confidentiality

22.1 Each of us may learn things about the other that are not public. Neither will use them for anything other than this agreement, or disclose them, except to people who need to know and are bound to keep them confidential, or where the law requires disclosure.

22.2 This does not cover information that is already public, that was already known without an obligation of confidence, or that is independently developed.

23. Events outside our control

Neither of us is responsible for a failure caused by something genuinely outside our control, including a failure of the internet or of a hosting provider, a cyber-attack, a power failure, an act of government, a natural disaster or an epidemic. If it lasts more than 30 days, either of us may end this agreement, and we will refund the unused part of what you have paid.

24. Changes to these terms

24.1 We may update these terms as Flit and the law change. The version and date at the top always tell you which text is current.

24.2 For a change that materially affects your rights or obligations, we will give you at least 30 days notice by email or in the app before it takes effect. If you do not accept it, cancel before it applies; continuing to use Flit after that date means you accept it.

24.3 A change we must make immediately for legal or security reasons takes effect at once, and we will tell you as soon as we can.

25. Governing law and disputes

25.1 This agreement, and any dispute arising out of it, is governed by the laws of the Emirate of Sharjah and the applicable federal laws of the United Arab Emirates, without regard to conflict-of-law rules.

25.2 Prior correspondence. Before commencing proceedings, the party concerned shall write to support@flitapp.ai setting out the matter complained of and the remedy sought. The parties shall attempt in good faith to resolve it for a period of 30 days before either takes the matter further.

25.3 Failing that, the competent courts of Sharjah have exclusive jurisdiction, except that either of us may apply to any court for urgent relief to protect confidential information or intellectual property.

25.4 If the mandatory law of your own country gives you the right to bring proceedings where you live, this clause does not take it away.

26. If you installed Flit from an app store

26.1 This agreement is between you and RCS only. Apple and Google are not parties to it, and are not responsible for Flit or its content.

26.2 Support and maintenance of Flit are our responsibility, not theirs; write to support@flitapp.ai. If Flit fails to conform to any warranty, you may notify Apple, and Apple will refund the purchase price of the app itself, if any; beyond that, Apple has no other warranty obligation.

26.3 We, not Apple, are responsible for addressing any claim about Flit, including product liability, a failure to meet a legal requirement, or a claim under consumer protection or privacy law, and for investigating and defending any claim that Flit infringes someone's intellectual property.

26.4 Your licence to use Flit on an Apple device is limited to devices you own or control, as permitted by the App Store Terms of Service.

26.5 No purchase is made inside the app.

26.6 You confirm you are not located in a country subject to a United States embargo or designated as a terrorist-supporting country, and that you are not on any United States list of prohibited or restricted parties.

26.7 Apple and its subsidiaries are third-party beneficiaries of this agreement and, on your acceptance, have the right to enforce it against you.

27. General

• 27.1No partnership. Nothing here makes either of us the agent, partner or employee of the other.
• 27.2Assignment. You may not transfer this agreement without our written consent. We may transfer it to a company that acquires our business, provided your rights are not reduced.
• 27.3Severability. If a clause is held unenforceable, it is narrowed to what is enforceable, or removed, and the rest stands.
• 27.4Waiver. Not enforcing a clause once does not waive it.
• 27.5Notices. Notices to you are sent to the email address held on your account, which you shall keep current. Notices to us are sent to support@flitapp.ai. A notice is treated as received the next working day.
• 27.6Third parties. No one other than you and us may enforce this agreement, except Apple under clause 26.7.
• 27.7Language. This agreement is written in English. A translation is provided for convenience only, and the English text prevails.
• 27.8Export. You will comply with export and sanctions laws that apply to your use of Flit.

28. How to contact us

RCS (FZE), Block B, Office B50-030, SRTI Park, Sharjah, United Arab Emirates. Licence No. 9943. Email support@flitapp.ai. Enquiries are answered within two working days.